A chatbot is a computer program that interacts with people through text, voice, or video. It’s an AI that is designed to interact with people in a natural, conversational way.
There are two types of chatbots: virtual assistants and automated messaging bots.
Virtual assistants integrate with third-party services. They provide users with information and answers to their questions.
An automated messaging bot sends automated responses via text message. They can also be used for customer service or support purposes.
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